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DELAY COMPENSATION (as of
2009-11-19)
#1.
Care consisting of reasonable meals and refreshments , 2
free telephone calls, fax or e-mails
and
If necessary, hotel
accomodation and transport between airport and place of
accomodation
#2.
Reimbursement of full ticket
costs, for the part or parts of journey not made, and parts
already made if the flight
is no longer serving any purpose in relation to original travel
plan, when relevant return flight to the first point of
departure.
The air carrier must by own accord inform the passenger
of the regulation in writing not later than 2 hours after the
planned departure time Compensation only if the cause of the delay not due to
extraordinary circumstances which could not have been avoided
even if all reasonable measures had been taken.(to avoid the
cancellation or delay)
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1. After 2 hours of delay and
destination distance under 1500
km.
After 3 hours delay
- - - -
After 5 hours delay
- - - -
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2. After 3
hours of delay and destination distance
1500<>
3500km
After 3
hours delay
- - - -
After 5
hours delay
- - - -
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3. After 4
hours of delay and destination distance
over 3500 Km
After 3
hours delay
- - - -
After 5
hours delay
- - - -
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#1 care and assistance
Compensation Euro 250
#2 reimbursement
-----------------------------------
#1
care and assistance
Compensation Euro 400
#2
reimbursement
-----------------------------------#1
care and assistance
Compensation Euro 600
#2
reimbursement
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CANCELLATION COMPENSATION
only if the
cause of the cancellation is not due to extraordinary
circumstances which could not have been avoided even if all
reasonable measures had been taken (to avoid the cancellation or
delay) unless informed of
cancellation/rebooking
at least two weeks before scheduled departure
or
between 2 weeks and 7 days before scheduled departure
and offered re-routing, departing no more than 1h before
scheduled departure and reaching final destination less than 4h
after scheduled arrival or
less than 7 days before scheduled departure, and offered
rerouting, departing no more than 1h before scheduled departure
and reaching final destination less than 2h after scheduled
arrival.
Care and assistance to be offered not later than 2 hours after
the planned departure time.
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1. Immediately if distance to
destination is less than 1500 km. Compensation 50%
if alternative transport is used and arrives not
later than 2 hours after the
original scheduled arrival time
.
2. Immediately if distance to destination
is 1500<>3500 km. Compensation 50% if alternative
transport is used and arrives not later than
3 hours after the original scheduled arrival time
3. Immediately
if distance to destination is more than 3500km.
Compensation 50% if alternative transport is used and
arrives not later than 4
hours after the original scheduled arrival time
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Free choice
#2 ,#3 or # 4 Compensation Euro 250
+ #1
if needed.
Free choice
#2 ,#3 or # 4 Compensation Euro 400
+ #1
if needed.
Free choice
#2 ,#3 or # 4 Compensation Euro 600
+ #1
if needed. |
#1. Care
consisting of reasonable meals and refreshments , 2 free
telephone calls, fax or e-mails
and
If necessary, hotel
accomodation and transport between airport and place of
accomodation
#2.
Reimbursement of full ticket
costs, for the part or parts of journey not made, and parts
already made if the flight
is no longer serving any purpose in relation to original travel
plan, when relevant return flight to the first point of
departure.
#3. Re-routing,
under comparable conditions, to final destination at earliest
opportunity
#4. Re-routing,
under comparable conditions, to final destination at later date
at passenger's convenience, subject to availability
DENIED BOARDING
volunteers
can surrender their reservation in exchange for favorable
benefits of cash reward or vouchers from the airline + #2, #3 or
#4 as decided by the claimant. #1 as needed. Unvoluntary denied
boarding treated with same rules as cancellation.
DOWNGRADED cabin class. Compensation 30 - 50
- 75% (of ticket price) relevant of distance to the scheduled destination. The air
carrier can not demand extra payment for upgrading on their own
accord.
Compensation payment due not
later than 7 days after the event.
Disclaimer : Information on this
page is not legaly binding and does not present the complete
text of the EC regulation no. 261/2004. It is only intended as
an aid for claiming compensation from the operating air
carrier. .
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